Platinum Software Corporation  Technical Support Bulletin

 

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Norton Anti-virus hangs Platinum when generating an index for a report

Problem:

  • Situation 1)  When they tell PFD to generate the Provisional Financial Statements, Platinum sits on the screen that says "Wait" and "Building Index." They have let the computer sit for hours and it never passes this point. They are running PFD4.6 on Windows 98 workstations. They have seen this problem on two separate workstations.
  • Situation 2)  Attempting to run an Open Purchase Order report, Platinum for DOS 4.6 hangs on the screen where it reads "Building Index."  No error message, but it will not progress past this point.  This is a Windows95 running on a Novell Network.

 

Solution:

Most likely the client is running Norton's Anti-Virus (NAV) on the Windows workstation.  Turn off the Anti-virus and test to see that the report will run correctly.  If it corrects the problem, modify NAV to exclude the PFD directory & sub-directories on those workstations which are having the problem.

 

 

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Last modified: July 29, 2001

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